Return & Refund Policy

Effective Date: [Insert Date]

At DIVA Jewellery & Accessories, customer satisfaction is important to us.

Returns

Returns are accepted only if:

• The item received is damaged or defective.
• The wrong product has been delivered.
• The issue is reported within 7 days of receiving the order.

Items must be unused, in their original condition, and returned with all original packaging.

Non-Returnable Items

Returns or refunds are not available for:

• Used products
• Customized or personalized jewellery
• Items damaged after delivery
• Products returned without original packaging

Refund Process

Once your returned item has been inspected and approved, your refund will be processed using the original payment method where applicable.

Exchange

Eligible products may be exchanged based on stock availability.

Damaged Orders

If your order arrives damaged, please contact us immediately with clear photos of the product and packaging.

Contact for Returns

Email: infodivajewellery@gmail.com

WhatsApp / Phone: +92 334 3958625